Frequently Asked Questions
How much does Shipping cost?
We offer Free Shipping and Delivery on all orders NZ wide.
Exciting, I've placed an order, how long will it take to arrive?
All orders are processed within 24 hours Monday to Friday and are then packed and shipped from our overseas warehouse within 2-4 business days.
Once your order has been dispatched from our overseas warehouse and you’ve received your shipping confirmation email, our estimated shipping times for standard delivery are 7-12 business days. Please allow extra time for rural delivery.
To ensure you receive your items as soon as possible, your order may be sent in more than one package.
What's the difference between the Classic style and the Tote style?
The Classic and Tote styles are both great nappy bags. Whilst they each have their own look, the main difference between the bags is the pocket configuration. For more info, visit our Styles page.
Do LeQueen Bags come with the straps so I can hang it from my pram?
Lequeen Bags are made with the D-ring hooks so they can be used with straps to allow you to hang your bag from your pram or stroller. The straps are available for purchase through our website.
Please note that we strongly recommend to check your pram or stroller manufacturers recommendation on hanging a nappy bag from your pram or stroller before doing so.
Please visit our Disclaimer page for more information.
OMG! I love my new LeQueen nappy bag, am I able to write a review?
We always love to hear what you think about your new Lequeen nappy bag, and other parents love to read about it! If you would like to write a review and let all the other Mums and Dads out there know how great these bags are, visit the product page on our website and under the product description is our review spot. We really appreciate it!
I'd like to change an item on my order, can I do that?
Once your order has been placed, we have a small window of 24 hours that we are able to make any changes on it for you. Once we have processed your order we are unable to make any changes to it.
If you wish to cancel your order we can do this prior to it being shipped. Unfortunately once it has been shipped, we are unable to cancel your order.
If we are unable to change / cancel your order, you can still return it to us once it has been delivered to you. We are unable to offer a refund while your order is still in transit.
Am I able to return an item?
Yes! It's easy, please visit our Returns and Refunds page for more information.
I'm in Australia and would like to order a LeQueen Nappy Bag, can I do that?
Yes sure, we have a dedicated Australian store. Click here to visit LeQueen Bags Australia.
I've got a different question I'd like to ask, how can I get in touch?
We'd love to hear from you. You can email us at firstname.lastname@example.org or you can fill in the form on the Contact us page and we will get back to you within 2 business days.