Returns and Refunds
We want you to be happy with your purchase, so if for any reason you are not completely satisfied with your purchase, you can return it to us for a full refund. We will be happy to refund your purchase provided that:
- You get in touch with our customer service team within 7 days of delivery to let us know you wish to return your purchase. The easiest and fasted way to do this is to email us at firstname.lastname@example.org. Please include your name, order number and reason for return.
- The item is unopened, unused and in original sale condition, including all tags and accessories
- Items were not on sale at time of purchase
- You have received a Return Authorisation Number from Lequeen Bags.
We’d like to make your return as easy as possible so we will send you a return authorisation number and shipping instructions to our return address. Return shipping costs will be your responsibility and all items must be received within 15 days from receiving your return authorisation number.
Once your return has been received, we will check to ensure all requirements are satisfied by us and process your refund to your original method of payment. This will take 2-5 business days and we will notify you once it has been processed.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item. We are not responsible for your item if it is lost and a tracking service was not used.
Lequeen Bags NZ reserves the right not to offer a refund for a return if these requirements are not satisfied.
First of all, we are very sorry to hear you have received a faulty bag. All our bags are thoroughly checked before they are dispatched, so if in the unfortunate event you do receive a faulty bag, we would like to get it resolved for you as quickly as possible.
Please get in touch with us within 7 days from delivery to let us know. The easiest and fasted way to do this is to email our customer service team at email@example.com and include the following:
- Your name
- Your order number
- Clear pictures of the fault / defect on the item
Once we have received your email we will be in touch as soon as possible to provide you with a resolution. If the fault is a minor fault / defect, you can choose to keep the item and we will compensate you for any drop in value. If it is a major fault/ defect we will provide you with a replacement bag of the same value or a refund, whichever is your preferred outcome.
Lequeen Bags NZ offers a 90 day warranty on all of our products against manufacturing faults and defects. Lequeen Bags NZ will, at its discretion replace or refund the original purchaser in satisfaction of this warranty. It does not cover normal wear and tear, failure to use the item as intended, accident or failure to follow care instructions. This is valid from the date of delivery and is only available to the original purchaser of the product. Under no circumstances will Lequeen Bags NZ be liable for any costs, over and above the original purchase price.
Please note once your order has been dispatched from our overseas warehouse and is in transit to you, we are unable to change, cancel or refund it. Once your order has been delivered to you, should you wish to return it you are able to do so in line with our Returns and Refunds Policy.
If you wish to ask a question or get in touch, please email us at firstname.lastname@example.org.