COVID-19 Customer Update - Click Here

Returns and Refunds


We want you to be happy with your purchase, so if for any reason you are not completely satisfied with your purchase, you can send it back to us. We will be happy to refund your purchase provided that: 

  • You get in touch with our customer service team within 7 days of delivery to let us know you wish to return your purchase. The easiest and fasted way to do this is to email us at Please include your name, order number and reason for return.
  • The item is unopened, unused and in original sale condition, including all tags and accessories
  • Items were not on sale at time of purchase
  • You have received a Return Authorisation Number from Lequeen Bags. 

We’d like to make your return as easy as possible so we will send you a return authorisation number and shipping instructions to our return address. Return shipping costs will be your responsibility and all items must be received within 15 days from receiving your return authorisation number.

Once your return has been received, we will check to ensure all requirements are satisfied by us and process your refund to your original method of payment. This will take 2-5 business days and we will notify you once it has been processed.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item. We are not responsible for your item if it is lost and a tracking service was not used.

Lequeen Bags reserves the right not to offer a refund for a return if these requirements are not satisfied.

Faulty Goods

First of all, we are very sorry to hear you have received a faulty bag. All our bags are thoroughly checked before they are despatched, so if in the unfortunate event you do receive a faulty bag, we would like to get it resolved for you as quickly as possible. 

Please get in touch with us within 7 days from delivery to let us know. The easiest and fasted way to do this is to email our customer service team at and include the following:

  • Your name
  • Your order number
  • Clear pictures of the fault / defect on the item

Once we have received your email we will be in touch as soon as possible to provide you with a resolution. If the fault is a minor fault / defect, you can choose to keep the item and we will compensate you for any drop in value. If it is a major fault/ defect we will provide you with a replacement bag of the same value or a refund, whichever is your preferred outcome. 

Delayed Shipments due to COVID-19

Please note that we are unable to offer a refund due to delays caused by COVID-19 freight disruptions. Please ensure you have read our COVID-19 Customer Update Page for information on current shipping times and delays that we are currently experiencing.

If you wish to ask a question or get in touch, please email us at